Frequently Asked Questions (FAQ)
Here are answers to some of the most common questions we receive. If you can’t find what you’re looking for, please don’t hesitate to contact us!
About Heaad & Our Products
Q1: What kind of sportswear does Heaad specialize in? A1: Heaad specializes in high-quality sportswear designed for performance, comfort, and style. Our collection includes activewear suitable for gym workouts, running, yoga, and other physical activities, as well as versatile pieces that seamlessly transition into everyday casual wear (athleisure). We focus on innovative fabrics that offer moisture-wicking, breathability, and flexibility.
Q2: Are your products suitable for intense workouts? A2: Yes! Many of our products are engineered with advanced performance features like superior moisture-wicking and durable construction to withstand intense workouts, whether you’re lifting weights, running long distances, or participating in high-intensity interval training. Look for specific product descriptions for details on their suitability.
Q3: How do I choose the right size? A3: We provide a detailed sizing chart on each product page. We recommend measuring yourself and comparing it to our chart for the best fit. If you’re between sizes, consider your preferred fit (e.g., tighter for compression, looser for comfort) or contact us for personalized advice.
Q4: What materials are your sportswear made from? A4: Our sportswear is crafted from a variety of high-performance materials including polyester, nylon, spandex (elastane) blends, and sometimes natural fibers like merino wool, depending on the garment’s intended use. These materials are chosen for their moisture-wicking, quick-drying, breathable, and stretchy properties.
Ordering & Shipping
Q5: What payment methods do you accept? A5: We accept major credit cards (Visa, MasterCard, American Express, Discover) and other popular payment methods as listed at checkout on our website.
Q6: Do you ship internationally? A6: Currently, Heaad primarily ships within the United States. Please refer to our shipping policy on the website for the most up-to-date information on shipping destinations and costs.
Q7: How can I track my order? A7: Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number on the carrier’s website to monitor the status of your delivery.
Q8: What is your return/exchange policy? A8: We want you to be completely satisfied with your Heaad sportswear. Please refer to our dedicated Return & Exchange Policy page on our website (heaadus.store) for detailed information on eligibility, timeframe, and how to initiate a return or exchange.
Contact & Support
Q9: How can I contact customer service? A9: You can reach our customer service team via:
- Email: [email protected]
- Phone: +1 (205) 876-6349 We strive to respond to all inquiries within 24-48 business hours.
Q10: Where is Heaad located? A10: Our business operations are based at: 102 5th Ave SW, Gravette, AR, 72736, United States. Please note, this is our business address and not necessarily a retail storefront for immediate purchases.